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My Profile in the community is resetted

  • 1.  My Profile in the community is resetted

    Posted 01-30-2020 09:29

    hello

    going to my profile I see that all points/badges etc have been resetted



  • 2.  Re: My Profile in the community is resetted

    Posted 02-04-2020 10:20

    Hi Daniele Di Lorenzo

     

    I am sorry, there are some technical issues with the rewards system and the profiles. The external support team of our platform is working on this. I hope that the problem is solved soon and more important, I am positive that nothing will get lost in the meantime. I appologize for any inconvenience.

     

    Kind regards

    Sandra



  • 3.  Re: My Profile in the community is resetted

    Posted 02-06-2020 07:35

    Hi Daniele Di Lorenzo

    the tech team did some resetting in the backend. Is everything back to normal?

     

    Kind regards

    Sandra



  • 4.  Re: My Profile in the community is resetted

    Posted 02-07-2020 15:49

    no, still see "An unexpected error has occurred"



  • 5.  Re: My Profile in the community is resetted

    Posted 02-21-2020 09:05

    Ciao

    when I try to access to my profile page, still appears this error

    An unexpected error has occurred



  • 6.  Re: My Profile in the community is resetted

    Posted 02-21-2020 09:54

    Hi Daniele Di Lorenzo

     

    thanks for the update. The support case has been escalated a few days ago and the engineers team of the platform provider is working on this with high priority. However, the problem does not seem to be trivial. I really hope that they find a solution soon and I am honestly sorry for this inconvenience.

    Anyway, we will shortly publish a news about the future development of the community platform which will solve the problem in any case. So, please stay tuned.

     

    Kind regards

    Sandra



  • 7.  Re: My Profile in the community is resetted

    Posted 02-28-2020 07:23

    Dear Daniele Di Lorenzo

     

    maybe you already have seen the new blog post about the future of our Online Community. Based on several reasons, we have decided to move to another technology platform. The current technology is experiencing too many issues as you unfortunately have already experienced.

     

    Have a look at the blog post if you haven't seen it yet - and please hold on for a few more weeks. After the launch of the new platform, the problems should be gone :-) And I really hope that you'll enjoy the new platform as soon as it is live.

     

    Our Community is Moving to a New Home 

     

    Kind regards

    Sandra



  • 8.  Re: My Profile in the community is resetted

    Posted 03-04-2020 09:58

    Ciao Sandra

    grazie mille