Troubleshooting: BOARD SAP Connector service fails to start

Document created by ggallo Employee on Jul 17, 2017
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At the end of BOARD SAP Connector installation on Windows Server, the service doesn’t start properly.

When trying to start the service manually (using the Windows Services - services.msc), the following error message prompts out.

 

 

 

In the Windows Event Viewer, the following error is tracked.

 

 

 

Cause :

Check if the Option System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing in your local security policy (security options) is Enabled.

 

Resolution :

Please proceed with the following steps:

  • Run secpol.msc
  • Goto Local Policies > Security Options > System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing

 

 

  • Right click on it
  • Select Properties
  • Check “disabled”
Now the BOARD SAP Connector service should run properly.

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