Content types - What's the difference?

Document created by oliver.beirne Moderator on Sep 4, 2017
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Content TypePurposeExample UsesFormatStyleStream UpdatesDraftsAdvanced Options / Actions*Marking OutcomesAnalytics



Ask the community a question; ask for suggestions; make a short observation or assertion to get feedback; report a problem.

seeking help, open discussion on a topic

Most of the content is in the form of replies to the initial question.Informal, usually in the first person.Whenever replies are added, and whenever an answer is marked as Correct or Helpful.No but it will auto- save




Convert to Question (Discussion only),

Convert to Document, View as PDF

DocumentCollaborate with others on a single document; capture information that should be available for a while; create a report, agenda, or meeting notes.Need a table of contents, versioningMost of the content is in the document itself; comments by readers and authors are appended.Somewhat formal, often in the third person.Whenever the document is edited (and "minor update" isn't selected), and whenever comments are added.Yes



Schedule for later,




Restrict Authors, Require Approval, Restrict comments

BlogExpress a point of view; call something to others' attention; make a proposal to get feedback from others; ponder an idea.Leadership messagingMost of the content is usually in the initial post, with reader comments appended.Informal, usually in the first person.Whenever comments are added. Edits to a blog don't trigger an update.No

Schedule for later, View as PDF,


IdeaUsers can create and vote on. If your community members vote positively, the idea gets more points; if they vote negatively, points are (sometimes) taken away.

Product innovation, feature suggestions

Simple up/down voting system. Most of the content is in the initial idea, with comments appendedInformalNoNo

Add Authors,


Status UpdateQuick, informal way to let people know you're active and engaged in the community. You can post a status update for the entire community (default) or limit it to a specific group.Expose what you/others are working on/up toText entry box, add images and @mentionsInformal, usually in the first personNoNoRepostN/ANo
PollA way to ask a multiple choice question in the community. When you create a poll, you define the question and the possible answers.Multiple choice questions; community engagementStandard poll format, with comments amendedCan be both formal and informal, and in first or third personNoNo


Change voting options,

EventsAllows members of a community to schedule, discover and attend events in a social setting.Event managementCalendar style layout with most content in initial post, with comments appendedCan be both formal and informal, usually in the third personNoNo

Limit attendees,

Add to calendar,

Event visibility and attendance policy,

Featured guest

VideosEmbed, upload or create a video to share with the community.Company townhalls, Streaming of events, Training videosStandard video player, with comments appendedCan be both formal and informal, and in first or third personNoNo




*Some Actions are only available to content authors and admins.

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