Make Board (Support) Chat function great again...

Idea created by jorisvandenboogaard on Aug 8, 2019
    Open for voting
    Score2
    • mr.t
    • jorisvandenboogaard

    Hi all,

     

    I noticed the last months that the Board support chat function, which I love, is offline / not responsive almost every time I try to reach it. Even-though it says it is online, I do not get any response.

     

     

    I try to use it during regular business hours.. So it should be online most of the time actually. I understand that due to some circumstances the chat could be offline sometimes. I also understand it can be costly to keep the chat function online. However, like this.. it is always a disappointing experience when the waiting time expires and I have to raise ticket. 

     

    So please increase the availability or else communicate better when it is online or offline.

     

    Kind regards,

     

    Joris