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"An error occured" in BOARD Web - How to determine the cause

Question asked by stephen_bi5 on Oct 9, 2019
Latest reply on Oct 9, 2019 by stephen_bi5

Hi,

 

I am currently completing some user acceptance testing with an application I have developed in BOARD 10.5.1 (web) and the user today experienced an error. They were making some data entry and clicked a 'Save' button (which has a procedure sitting behind it) the following popped up after appearing to do some processing (this is what the user has said):

 

 

My question is more general - when an error does occur in BOARD web, it has a reference code. Is there anyway this can be used to determine the cause of the error?

 

If so / if not - how can I track how the error may have been caused?

 

Thanks,

Stephen

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