Hi
is there a plan to have the same credentials for BOARDVille Commuity and Kayako (Support Portal)? Right now users have to register twice (and we have 2 different platforms). Maybe having the same credentials for both (and maybe integrating Kayako into BOARDVille will improve user acceptance.
Regards
Hi Björn Reuber,
even if Jive provides nice discussion threads and logics it's unlikely it can replace Kayako in short term; features like SLA, incident escalation and track are missing. Potentially Boardville is a much more "open" community,also to those visitors that are not necessary Board Customers yet, therefore beyond any tech challenge that currently is preventing SSO between the two platforms, it makes sense to keep distinct logins to mark up the difference.
on Oct 13, 2017
Ciao Björn Reuber
as part of our strategy to grow internal and external solutions, we are working to integrate our BOARDVille User Community to the other platforms already existing or that will be activated.
As of today, all of our Citizens will have to re-enter credentials every first time they log from the Community to the Product Support Portal platform (Kayako).
Our intention is to ease the user journey and integrate the two with authomatic authentication not only for BOARD Employees (like yourself) but for all our BOARD Users (which includes Customers and Partners).
Stay tuned as we will be sharing progresses and updates on this topic as well as on the BOARDVille Community evolution.
Hope this helped,
Gabriele