Why do I get the error "Cannot load protocols list." every time I try to run any data reader?
Immediately after this error I get "Invalid user : this user is logged in elsewhere." when I try to view any screen.
Any help greatly appreciated!
Thanks
Hi Giles,
We also experienced a similar issue for one of our BOARD deployments (v.10.1.0) which related to the Procedure Launcher (as Federico suggested).
Are you running any BOARD procedures outside of BOARD using scheduled jobs (such as Windows Scheduler) and the BOARD Procedure Launcher?
If you are (and you are currently unable to upgrade to BOARD 10.1.3.41110 at this time) the solution provided to us from BOARD Support was as follows:
This resolved the issue for that particular deployment.
If you happen to have a test environment, I would suggest doing it there first.
Cheers,
Thomas