Cloud server support policies

Discussion created by anobles Employee on Nov 27, 2017
Latest reply on Nov 29, 2017 by phil
Branched from an earlier discussion

In terms of server maintenance, have we developed a standard set policies of what server modification requests are supported? 

For example, I know we do not support batch files on cloud servers for several reasons.


I can see that as we scale with the cloud we cannot accommodate every request to modify the environment, as then it is a change we need to support outside of the BOARD software itself.


Is this documented anywhere? Otherwise, we can always submit a ticket to ask to Cloud Support when in doubt.