AnsweredAssumed Answered

No Data in Web

Question asked by jconstabel on Feb 13, 2019
Latest reply on Feb 18, 2019 by jconstabel

Hi together,

 

we are in trouble with a - for us - unexplainable error in the web client.

Since we updated from 10.1 to 10.3 screen do not show data. The Win Client ist working fine. It is just the web client which shows a picture like this: 

The strange thing is, that the selectors are selected all entities. If the user change the selction manuelly the screen shows data. If the user resets the selector after the manuel change the screen is also showing the right data. It the user opens the screen again not data will be shown. 

In most of our screens we are using dynamic selections. And most of oyur screens are mutli database screens. 

 

Currently, the only way to fix this issue for short time (approximatly for 12h) is to restart the server engines. 

 

Further, we cannot detect one spezific secreen or capsule. The error could hit every screen.

 

Has some an idea why this happens and how we can solve it? 

 

Regards,

Jörn

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