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B11.1 web error message "The client application is not known or is not authorized"

Question asked by rubicon on Sep 20, 2019
Latest reply on Sep 25, 2019 by djeschkeit
  • Comment • 11

Hello,

 

I am trying to connect to my Board Web server from a remote computer and the web page gives this error message: The client application is not known or is not authorized

 

note that, when using the local browser direct from the BOARD Server, the http://localhost address resolves properly and i can log-in as a BOARD administrator for example.

 

does anyone know where to fix this #remote connection issue?

 

The error message in the web log file (from C:\inetpub\wwwroot\BOARDWEB11_1\App_Data\log) says:

 

2019-09-20 [Error] LogEntry { Feature: Authentication, Username: null, ConnectionId: "00000000-0000-0000-0000-000000000000", Message: "\"Invalid redirect_uri: http://myServerIPaddress/Callback.html\"
\"{
\\"ClientId\\": \\"boardwebapplication\\",
\\"ClientName\\": \\"BOARD Web Application\\",
\\"RedirectUri\\": \\"http://myServerIPaddress/Callback.html\\",
\\"AllowedRedirectUris\\": [
\\"http://localhost/\\",
\\"http://localhost/Callback.html\\",
\\"http://localhost/SilentRefreshFrame.html\\",
\\"http://10.1.13.4/\\",
\\"http://10.1.13.4/Callback.html\\",
\\"http://10.1.13.4/SilentRefreshFrame.html\\",
\\"http://becoe-bi/\\",
\\"http://becoe-bi/Callback.html\\",
\\"http://becoe-bi/SilentRefreshFrame.html\\",
\\"https://localhost/\\",
\\"https://localhost/Callback.html\\",
\\"https://localhost/SilentRefreshFrame.html\\",
\\"https://10.1.13.4/\\",
\\"https://10.1.13.4/Callback.html\\",
\\"https://10.1.13.4/SilentRefreshFrame.html\\",
\\"https://becoe-bi/\\",
\\"https://becoe-bi/Callback.html\\",
\\"https://becoe-bi/SilentRefreshFrame.html\\"
],
\\"SubjectId\\": \\"unknown\\",
\\"Flow\\": \\"AuthorizationCode\\",
\\"RequestedScopes\\": \\"\\",
\\"Raw\\": {
\\"client_id\\": \\"boardwebapplication\\",
\\"redirect_uri\\": \\"http://myServerIPaddress/Callback.html\\",
\\"response_type\\": \\"id_token token\\",
\\"scope\\": \\"openid\\",
\\"state\\": \\"68553623da874428a2cdf77e7e105b68\\",
\\"nonce\\": \\"80caa6a77b0e479abf5b2c1fc6464da8\\"
}
}\"", Exception: null, RefCode: null, Elapsed: null, AdditionalInfo: { From: "IdentityServer3", RequestId: "fe7268f6-78ee-444c-880e-c49c9debf7a0" } }

 

These are my BOARD Server details:

  • Board Version 11.1.0.0.27677
  • on premises
  • using IIS Server

 

thanks in advance for your help,

rubicon
rubicon Sep 25, 2019 10:29 AM
Correct Answer

thanks for this piece of advice!

I have no knowledge regarding all these files in the folder \App_Data\config

(you are right Dietmar Jeschkeit, the folder in IIS Environment is antoher, C:\inetpub\wwwroot\BOARDWEB11_1\App_data ... but has the same structure as the Board Web environment)

 

 

Does anyone know a web page (which is applicable for BOARD 11) of the Board manual which explains these files and how to setup each parameter?

 

Mike Cirillo, this is the current content of the file appsettings.config

 

<appSettings>
  <add key="host" value="http://*:80/" />
  <add key="publicOrigin" value="" />
  <add key="boardEngine" value="localhost" />
  <add key="port" value="9700" />
  <add key="localAuthEnabled" value="true" />
  <add key="winAuthEnabled" value="true" />
  <add key="anonymousAuthEnabled" value="false" />
  <add key="anonymousAuthUsername" value="" />
  <add key="anonymousAuthPassword" value="" />
  <add key="useSSL" value="false" />
  <add key="headerTitleHidden" value="false" />
  <add key="chatEnabled" value="true" />
  <add key="presentationEnabled" value="true" />
  <add key="cognitiveSearchEnabled" value="true" />
  <add key="cognitiveAnalysisEnabled" value="true" />
  <add key="cognitiveCapsulesEnabled" value="true" />
  <add key="hideProcedureHasBeenTerminatedMailboxMessage" value="false" />
  <add key="environmentType" value="Development" />
</appSettings>

 

and i thank you very much for your comment, i see that the host is empty

 

I filled it with the IP Address of my server, and the remote connection to the BOARD applications from my PC local browser works

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