BoardEngine service will not stop

Fabiano Martino
Fabiano Martino Customer
5 Up Votes First Comment First Anniversary
edited June 2022 in Platform
Hi,

I'm running Board 12.2.0.0.67608 on-premise.

I need to change the diagnostic log level settings in the config files, but when I try to stop the BoardEngine I get an error,

Windows could not stop the Board Engine service on Local Computer. Error 1061: The service cannot accept control messages at this time.

The service then stays in the running state.
If this helps I add that the service is configured to preload the mail BI database.

Should I simply kill the process (will this corrupt the database)?

Thanks

Fabiano

------------------------------
Fabiano Martino
Senior Developer
A.F.I.S. G. CLERICI SPA
Italy
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Accepted Answer

  • Andreas Rehmer
    Andreas Rehmer Active Partner
    Second Anniversary First Comment Photogenic
    edited June 2022 Answer ✓
    Hi Fabiano,

    I would make an backup from all databases then kill the service. That way even if one of the database get corrupted you can simply restore it from the backup.

    Kind regards

    ------------------------------
    Andreas Rehmer
    Senior BI-Entwickler und ERP Berater
    XAX Managing Data & Information GmbH
    Germany
    ------------------------------
    -------------------------------------------

Answers

  • Fabiano Martino
    Fabiano Martino Customer
    5 Up Votes First Comment First Anniversary
    edited June 2022
    Hi,

    I followed your instruction and was able to solve the problem.

    Thanks
    Fabiano

    ------------------------------
    Fabiano Martino
    Senior Developer
    A.F.I.S. G. CLERICI SPA
    Italy
    ------------------------------
    -------------------------------------------

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