Is it possible to request access to the backups taken for disaster recovery purposes?


The backup service provided in the cloud is for infrastructure environment disaster recovery only and is NOT intended to be a replacement of the standard backup plan that must be implemented with standard Board Backup tools.

Customers must create and schedule a backup plan on drive Z: with the standard tool provided in the platform. Backups may then be used to restore the environment during the development phase or in the event of data loss due to data loading issues.

In emergency cases (backup corrupt, backup not available, etc.) it is possible to open a support case to troubleshoot with our Cloud Support team. Typically, in emergency cases, the Cloud Support can help to resolve this any business day of the week with at least one business day notice.