Presentations are not working after Update to 12.5

Marco Oerder
Marco Oerder Customer
Fourth Anniversary First Comment Photogenic
in Platform

Hi,

Does anybody has the same problem? Most of our Presentations are not working any more. There is no way to edit or show the data. Even the “sava to”-option is not working.

Some of the presentations are fine, but we do not know why..

Kind regards,

Marco

Answers

  • Samira Nees
    Samira Nees Employee
    Second Anniversary DACH Level 100: Foundations of Building in Board Level 200: Building A Planning Solution in Board

    Hello Marco,

    I can understand your frustration very well and I offer you my help so that we can find a solution. I'm Samira and since this month also your CSM. I will get in touch with Celver as your partner and contact you asap.

    Best regards, Samira

  • Ivano Savogin
    Ivano Savogin Employee
    Third Anniversary 10 Comments First Answer Level 100: Foundations of Building in Board

    Hi @Marco Oerder, I'm Ivano from 3rd Level Support.

    We have just recently seen a couple of similar cases and we're trying to find the root cause.

    In the meantime, I'd like to suggest you to open a ticket with all the details (On Prem or On Cloud and, in this case please add name of the instance etc…)

    We'll do our best to handle it ASAP.

    Thanks and Regards

    Ivano

  • Felix Csanady
    Felix Csanady Employee
    Fourth Anniversary 10 Comments Level 100: Foundations of Building in Board Level 200: Building A Planning Solution in Board

    Hello Marco,

    the issue is already known. Presentation, which were created in version 12.4 do not work anymore after update to version 12.5. Our lab is already working on a fix on it and it will hopefully be available in the next release.

    Regards

    Felix

  • Marco Oerder
    Marco Oerder Customer
    Fourth Anniversary First Comment Photogenic

    Hello,

    Thanks for the quick answers, unfortunately the result is anything but good.
    This is very annoying, especially since the problem already existed when updating from 10. to 12.
    If the problem is known, a note on the download page would be great. Then one can save the annoyance of the users. We have not tested every presentation, because some of them works. You have this apparently also not...

    Not amused.

    Marco Oerder

  • Anne Cooper
    Anne Cooper Employee
    Level 100: Foundations of Building in Board First Anniversary Name Dropper 5 Likes

    @Marco Oerder I really appreciate your feedback and agree we can do better to provide this proactive information. Our goal is to create a known issues page here on the Community, which we are hoping to launch in the next couple quarters. Please do not hesitate to put in a support case through the Case Portal and we will work with you to get it resolved.

    Thanks again for taking the time to provide this feedback as we strive to constantly improve our customer/user experience.

    Anne Cooper (VP, Customer Care and Operations)

  • Nicola Mascitto
    Nicola Mascitto Active Partner
    Fourth Anniversary Level 200: Building A Planning Solution in Board Level 100: Foundations of Building in Board Name Dropper

    Hello @Ivano Savogin @Felix Csanady @Anne Cooper ,

    Has this issue been solved in the 12.5.1?
    We would like to upgrade to the new version but at the moment this is a showstopper.

    Thank you and BR

    Nicola

  • Zachary Turner
    Zachary Turner Employee
    25 Likes 10 Comments Level 100: Foundations of Building in Board Level 200: Building A Planning Solution in Board
    edited May 2023

    Hi Nicola,

    The fix for this problem is included in a patch (12.5.0.0.80037 and later).

    So the fix is included in 12.5.1. We do, however, suggest upgrading on your test environment first and testing there before moving production.

    The bug fix is also mentioned in the updated 12.5 release notes:
    "Presentations. A malfunction that caused Slides containing Data View Objects created in Board 2022 Summer release to become empty when opened in Board 2023 Spring release has been resolved."

    https://www.boardmanual.com/2021/summer/whats-new-release-notes/2023-spring-release/bug-fixes-minor-changes.htm


    Zachary Turner
    L3 Support Specialist

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