Bug : Selecting a member on a pager is not refreshing the screen (randomly)

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Julien CARDON
Julien CARDON Customer
First Anniversary 5 Likes Level 100: Foundations of Building in Board 5 Up Votes
edited March 2023 in Platform

Hi,

Randomly, when our users are clicking on member inside a pager, Board is not launching screen refresh.

Users are forced to select another member and go back to to targeted member.

This error is occurs quite often (like 1 member selection on 10 member selection is not launching screen refresh)

I have this issue for more than 2 years now and even in 12.5 the issue is still there. I'm surprised it has not been fixed since.

Are you also facing this issue ?

regards

julien

Answers

  • Tommaso Riva
    Tommaso Riva Employee
    First Anniversary Level 100: Foundations of Building in Board Level 200: Leveraging Board for Business Insights First Answer
    edited March 2023
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    Hi Julien,

    thank you for contacting us with this topic.
    The strange behaviour described is obviously different from the standard behaviour expected by the Board.
    From an internal check I see that a similar ticket was opened by you in the past and was apparently resolved on that occasion (please refer to tcket number 18533 - Pagers only show selections after the second click).
    If now the error occurs again, please be kind and open a ticket with our support.

    Regards

  • Holly Rieke
    Holly Rieke Employee
    DACH Level 100: Foundations of Building in Board Level 200: Leveraging Board for Business Insights 5 Likes
    admin
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    @Julien CARDON Thank you for your question! For your reference, I am moving this post to the Platform Forum.

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