Unable to re-start the board service

Anis Abed · 2023-03-31T10:01:17+00:00

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Hello,

I have an on premise installation and I am unable to re-start the board service via the board server configuration tool, the service was running normally in the past days, but yesterday I had to stop the service during the execution of a loading procedure, but when I tried re-starting via the board server config tool it won't start.

I also tried starting the board engine via the windows services but I get the following error :

Also after checking the event log :
"Cannot start Board server. Original cause : This license does not allow board to run in 64-bit mode"

Does anyone know the solution to this problem please?

Best regards,

Anis

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Accepted answers

Tommaso Riva

Hi Anis,

it is more likely that your licence has expired. This only applies to partners and internal (employee) licences.
To renew it, you must proceed as follows:

1)Look for the master licence (full key file with a size of 1.56 KB, usually located under the path C:\Program Files\Board Server);

2)From the browser, type dev.board.com in the URL;

3)Upload the licence file and send it to receive the new certified KEY file by e-mail (the e-mail used is the one sent during the generation of the Board KEY file).

4)Substitute the old license with the new one just certified;

5)Start the Board service;

This should make it work again.

Regards,

All comments

Gary Beardsley

Hi Anis, I have not encountered this issue in the past. My recomendation would be to try uninstalling and reinstalling Board via the wizard. When doing this, be sure to save down your datamodels and capsules and store them locally.

Tommaso Riva

Hi Anis,

it is more likely that your licence has expired. This only applies to partners and internal (employee) licences.
To renew it, you must proceed as follows:

1)Look for the master licence (full key file with a size of 1.56 KB, usually located under the path C:\Program Files\Board Server);

2)From the browser, type dev.board.com in the URL;

3)Upload the licence file and send it to receive the new certified KEY file by e-mail (the e-mail used is the one sent during the generation of the Board KEY file).

4)Substitute the old license with the new one just certified;

5)Start the Board service;

This should make it work again.

Regards,

Dominique Duchenne

Hi Anis,

Please check the server_config_v2 file in C:\Program Files\Board\Board Server to make sure your settings are correct.