Board Connection Issue

Sidh
Sidh Active Partner
Level 200: Building A Planning Solution in Board Level 100: Foundations of Building in Board
in Platform

I installed the Board 12 Office Add in and Board server. When I try to connect the board server in excel. I am getting the below error. Please help me out here. how to connect and start using the board? Also, Is it just add-in? How can i use the predictive analytics software/other board softwares?

image.png

Answers

  • Zachary Turner
    Zachary Turner Employee
    25 Likes 10 Comments Level 100: Foundations of Building in Board Level 200: Building A Planning Solution in Board

    Hi Sidh,

    You might have the incorrect version of the Board Excel Add-in installed. You might want to uninstall and reinstall it (with admin privalages on your local machine).

    The Excel Add-in version should match the version of Board you downloaded. Additionally, make sure you're using the correct version of the Excel Add-in for your machine. The "64-bit" version is for 64-bit versions of Office. The version that says just "Setup_Office" is for 32-bit Office installations.

    https://community.board.com/categories/downloads

    In order to begin using Board using your local machine, review the license activation steps listed here:

    https://www.boardmanual.com/prev-man/Chapter_4_-_Licenses_files/License_activation_process_overview.htm

  • Bettina Clausen
    Bettina Clausen Employee
    Fourth Anniversary 25 Up Votes 25 Likes 5 Answers

    Hi Sidh,

    you might want to try "localhost" instead of "local engine" (same if you login into Board web if you have it locally installed). If you are referring to a different server, you should use of course the server's path :)

    Kind regards,

    Bettina

  • Samson Sunny
    Samson Sunny Employee, Community Captain
    25 Answers 100 Comments Third Anniversary 25 Likes

    Hi Sidh,

    Click on "Edit" in the Board add-in pop up and enter in the hostname of the Board instance you are trying to reach. As Bettina pointed out, use localhost if you trying to connect to your Board server installed on your local machine else specify the Board instance of the server you are trying to connect to.

    image.png


    Thanks,
    Samson.

Categories