Level 200 Module 204: Problem entering my capsule

Laura Ferreira
Laura Ferreira Active Partner
Level 200: Building A Planning Solution in Board Level 100: Foundations of Building in Board
edited May 22 in Academy

Hello everyone,

I was almost finishing module 204, then my board instance went down and now I cannot enter my capsule (image below), it says it cannot find the requested screen in my capsule.

image.png

Anyone had this problem before? Any tips of what can I do to solve this?

Many thanks!

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Accepted Answer

  • Marcus Smith
    Marcus Smith Employee
    10 Comments Board Developer First Answer First Anniversary
    Answer ✓

    Hi @Laura Ferreira,

    I hope one of these suggestions works for you:

    1. Close this tab and Academy pages > clear browser cache/cookies > close the browser and reopen it.
    2. Try restarting your training instance:
      1. Visit: https://academy-playground.board.com/
      2. Under Platform actions, click [Restart].

    The last option is to [Reset] the instance where all your progress will be lost and you will have to start it from scratch. If none of the remedies is helpful, raise a case to support@board.com.

    Thank you,

    Marcus Smith

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