Level 200 Module 204: Problem entering my capsule

Laura Ferreira · 2024-05-22T14:46:43+00:00

There was an error rendering this rich post.

Hello everyone,

I was almost finishing module 204, then my board instance went down and now I cannot enter my capsule (image below), it says it cannot find the requested screen in my capsule.

Anyone had this problem before? Any tips of what can I do to solve this?

Many thanks!

Find more posts tagged with

Capsule

Accepted answers

Marcus Smith

Hi @Laura Ferreira,

I hope one of these suggestions works for you:

Close this tab and Academy pages > clear browser cache/cookies > close the browser and reopen it.
Try restarting your training instance:
1. Visit: https://academy-playground.board.com/
2. Under Platform actions, click [Restart].

The last option is to [Reset] the instance where all your progress will be lost and you will have to start it from scratch. If none of the remedies is helpful, raise a case to support@board.com.

Thank you,

Marcus Smith

All comments

Marcus Smith

Hi @Laura Ferreira,

I hope one of these suggestions works for you:

Close this tab and Academy pages > clear browser cache/cookies > close the browser and reopen it.
Try restarting your training instance:
1. Visit: https://academy-playground.board.com/
2. Under Platform actions, click [Restart].

The last option is to [Reset] the instance where all your progress will be lost and you will have to start it from scratch. If none of the remedies is helpful, raise a case to support@board.com.

Thank you,

Marcus Smith