Level 200 Module 213, Sales Upload/Expense Upload empty

Kate Dye
Kate Dye Customer
Level 200: Building A Planning Solution in Board First Comment
in Academy

Hi, up until now the loading data > publishing data on the Sales Data Upload and Expense Data Upload screens have been working fine, but now when I try to load data those screens are empty, and no data is loaded. The only filters I have on these screens are the country selected.

Here are the procedures for both:

image.png
image.png

Thanks

Answers

  • Megan Anderson
    Megan Anderson Employee
    10 Comments Name Dropper First Anniversary Level 100: Foundations of Building in Board

    Hello @Kate Dye

    Our team is reviewing this request and will reach out to you within 48 hours to provide support. We will let you know if any additional information is needed in the meantime.

    Thank you!

  • Crystal Zhao
    Crystal Zhao Employee
    10 Comments September Badge of the Month Name Dropper August Badge of the Month

    Hi Kate,

    Are you able to show us your Data Reader page so we can see if any records were discarded in that column?

  • Kate Dye
    Kate Dye Customer
    Level 200: Building A Planning Solution in Board First Comment

    Thanks both, I restarted my instance this morning and it seems to work now. I was also getting a lot of server errors yesterday so weirdly that might have been the culprit. Thanks!

  • Crystal Zhao
    Crystal Zhao Employee
    10 Comments September Badge of the Month Name Dropper August Badge of the Month

    Hi Kate,

    Oh okay great, I'm glad that you got it working!

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