Level 300 Part 2

Carlos Ballester

Hello

I am not able to log into the level 300 level. The credentials given do not work.

thanks

Brian Walker

Hi Carlos Ballester, we have asked the cloud ops team to identify and resolve the issue as soon as possible. If you have access to SFDC you can check further progress directly on https://boardcrm.lightning.force.com/ by entering the case number 00133066.

Carlos Ballester

Hi Team,

Just to say that I have not had a reply to this yet.

Thanks

John Williams

Hello Carlos,

Thank you for contacting Board product support. My name is John Williams.

I understand that you are experiencing difficulties logging into the Level 300 course, as the credentials provided appear to be invalid.

To better understand and resolve the problem, could you clarify a few details about your login experience?

1. Are you unable to log into the main platform at edu.board.com, or are you able to log into the platform but unable to access the specific course Level 300: Expanding Board in Your Organization Part 2 after selecting it?
2. Are you seeing any error messages? If so, could you provide a screenshot of the error message or any other screens that appear when you attempt to access the course? This would help us identify where the issue may lie.

We are ready to assist and are awaiting your response to the questions. Once we have the necessary details, we’ll work to get this issue resolved as quickly as possible so you can proceed with your training.

Please feel free to reply with any additional information or screenshots that might help us troubleshoot the problem.

Thank you for your cooperation, and we look forward to hearing from you soon.

Regards,
John Williams

Carlos Ballester

Hi John

Thanks for replying.

Currently I am seeing this screen.

But the login credentials do not work.

I have tried to click the board platform and I get the following>

Thanks

Carlos Ballester

Hi Team,

I still have not had a reply for this.

thanks

John Williams

Hello Carlos,

Thank you for your patience. We understand that you are continuing to experience an issue, and I want to assure you that we are actively working to resolve it.

I have created a case ticket for your issue (Case Ticket No. 00133066), which has been assigned to our dedicated support team. They are currently reviewing the details, and I have requested that they prioritize this case to ensure a swift resolution.

Once there is an update, a team member will reach out to you directly via email, referencing this case ticket number for easy tracking.

We appreciate your understanding and ask for a little more time while the team investigates this matter. Please do not hesitate to reach out if you have any additional information to share in the meantime.

Regards,
John Williams

Carlos Ballester

Perfect,

Thanks John

John Williams

Hello Carlos,

I'm always happy to help!

Our dedicated team has identified that the instance was not fully up and running, which may have caused the login difficulty you experienced. Could you please try logging into the Level 300 course again?

Please let us know if you encounter any further issues or if you’re now able to access the course as expected.

As always, if you have any additional questions or need further assistance, feel free to reach out. Our team is here to ensure you have all the support you need.

Regards,
John Williams

Carlos Ballester

Hi John

I get to the following screen and then it does not let me log in.

Thanks

Carlos Ballester

The following screen is also another option but again I cannot access the environment