Extend instance - Level 300 Part 2

Susana Dong · 2025-03-26T15:44:15+00:00

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Hi team,

could you please extend my instance since I had problems with 2 users to access and I still didn't get any solution back?

The post I raised is

308 - Security - Unable to access the training platform with the 2 users provided — Board Community

And also had a case created in the portal - Case 00144635. It's been passed to other teams but it's not solved yet.

It's true that I still get 10 more days (7 April) but I'm afraid when they give me the feedback reaching the last dates, I will still need time to complete my trainings.

Thank you.

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Andrew Morgan

Hi Susana,

I've extended the days and now the new expiry date is 04/27/2025.

I also checked the ticket and apologize for the delay caused, I can see it is still being worked on by the dedicated team and trying to find a resolution to it. Due to the nature of the issue it is taking time to find the root cause and a possible resolution to it.

The team will ensure to share the completion of the issue as soon as possible.