Kristine Young is a recent Customer Success Hero award recipient and a Customer Success Manager with Board, responsible for overseeing customer relationships and ensuring success in the APAC region. In 2016, she transitioned from being a Board customer who was responsible for implementing their Financial Planning and Analysis application in the retail and wholesale industries, to take on the role as a consultant with the Board professional services team in Australia.
She was involved in many successful Board projects and increased her knowledge of business processes in many different industries during this time. As a certified trainer, she was also involved in developing the training material in Australia and delivering training to customers.
When the CSM role was offered in 2022, she knew it was a perfect fit. By combining her Board technical know-how with business acumen, she engages in thought-provoking conversations with customers, helping them identify new ways to use Board to drive efficiencies and innovation within their business.
Phillip Wozny is a Presales Solutions Engineer at Board, specializing in transforming retail planning through our cloud-native AI and machine learning solutions for retail planning. Our team equips retailers to navigate business risks and seize opportunities using cutting-edge insights effectively.
My experience as Senior Director of Merchandising Operations and Planning at The Children's Place, along with my role as a Principal Industry Consultant at SAS Institute, has sharpened my skills in merchandise planning and optimization. These roles directly supported sales and contributed to significant revenue growth.
I am recognized for my expertise in product allocation, assortment planning, merchandise financial planning, and retail operations. I am committed to delivering innovative strategies that enhance retail efficiency and improve customer satisfaction. As a collaborative partner, I excel at building trusted relationships with clients, ensuring the deployment of solutions that meet the evolving needs of the retail, wholesale, and consumer packaged goods industries
Zachary Turner is a Senior L3 Support Specialist at Board International, where he brings deep expertise in both front-end and back-end troubleshooting to solve complex technical challenges for clients. He acts as a crucial link between users and internal teams—translating technical issues into solutions that make sense. Whether it’s diagnosing platform issues, writing client-facing documentation, or collaborating with developers and customer success managers, he approaches every task with curiosity, clarity, and precision.
Outside of work, he’s passionate about giving back—volunteering with charities, staying active through running, and always seeking new adventures. His philosophy is simple: leave the world better than you found.
Amruta Shaha is a triple post graduate M.B.A. (IT), M.Com - Masters in Commerce, M.A. (Economics). Amruta is from India, from the cultural city of Pune, and has a total industry experience of over 18 years including roles as a Country controller and FPA senior analyst roles. Amruta has been with Board since May 2022 and has had the opportunity to work on BFC and GCR projects. In her free time, she likes to work on DIY projects, learn new random skills, and tune in to classic rock.
