Error when creating new instance

Ivan Mur · 2025-04-22T08:32:57+00:00

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Over a month ago, I completed some modules of the LVL300 (PART 1). On May 9th, the instance I had created for this LVL was deleted. The issue occurred when I tried to start the course again today to complete it, but when I attempted to create a new instance, it wouldn’t allow me. I am attaching photos for reference. Best regards.

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Andrew Morgan

Hi Ivan,

So to begin, wanted to confirm if you are using ivan.mur@sdggroup.com to log in to the Academy?.

If yes, then the system is not allowing you to create another training environment because there is a training environment that already exists, which expired on 03/09/2025.

Only once we delete this entire training environment can you then deploy a new one to start and begin the training course. Let me know if I need to proceed with this action or not.

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