Author: Kevin Gough, Customer Succes Manager at Board and Community Captain
Establishing a strong Centre of Excellence (CoE) hinges on the individuals involved and the organizational structure supporting them. While a large team isn't initially necessary, the right blend of roles is crucial for the CoE's success, credibility, and scalability.
The suggested core CoE team structure would be:
- CoE Lead (often with a background in transformation)
- Systems Specialist, or product trained resource or resources
- Solutions Architect
- Process Architect/Business analyst
Extended networks by engaging champions and stakeholders such as:
- IT Platform Owners
- Key Vendors/Implementation & Support Partners
- Steering Committee comprising:
- CFO/Finance Director
- CIO/CTO
- Head of Transformation/Strategy
- Business Unit Leadership
Maintaining a balance between centralized ownership and local adaptability is key.
A valuable suggestion is to commence operations with a lean approach, assess outcomes, and gradually enhance influence by building credibility.
Stay tuned for the final installment in the series: "Launching your CoE - From Vision to Value."
