Selectors not resetting

Emil Amante

Hi - I'm in level 200: Module 203. For these selectors, for the bottom one for example, i selected 1 out of 122. Now, there doesn't seem to be a way to "select all" salespersons again. It's almost like I would have to select all 122 for it to reset. The reset button doesn't actually work.

James Smith

Hello Emil,

Thank you for writing us. My name is James Smith, and I’ll be assisting you. Please accept our sincere apologies for the inconvenience caused regarding the selectors, where you noticed that there doesn’t seem to be a way to “select all” salespersons again.

For your reference, in Board version 12 there were no issues with the selector reset functionality. However, in Board version 14 we have observed some inconsistencies in this area.

To resolve this, please try the following steps:

1. Restart the training instance.
2. Refresh the browser page after the restart.
3. Reopen the module and check if the selector reset now allows you to “select all” again.

In most cases, these steps resolve the issue. If the behavior still persists, kindly let us know — our dedicated team will be happy to further investigate and take care of it for you.

We truly appreciate your patience and understanding.

Best regards,
James Smith