Level 200, General Issue: Data Views are empty

Hello,

I am currently completing the Level 200 training course. I am currently on Module 214 (Sales Report), but I don't think that is relevant to my problem. The problem I am having is that none of my data views are displaying anything on any of the screens I have created so far. All other graphics (pie charts, Cartesian diagrams, etc.) work without any problems, only the data views are completely white. Not even the columns and rows are displayed anymore. So it can't be that the corresponding cubes are empty. I last worked on it last Friday and had no problems at all. I didn't change anything over the weekend, and today the problem suddenly occurred.
I have already restarted the board training environment, but that did not help either. Has anyone else had this problem and can tell me what I need to do?

Thanks!

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Accepted answers

Anthony Miller

Hello Tamara,

We are glad to confirm that the issue with the blank data views has been successfully resolved.

As a general recommendation for the best experience while using the BOARD platform, we highly suggest using the Google Chrome browser. It is optimised for performance and compatibility with all of BOARD's features.

Should you encounter any further issues, please do not hesitate to contact us.

Best regards,
Anthony Miller

All comments

tamaragoell

Somehow I can't edit this post. Attached you can find a screenshot of my Sales Actuals Screen. The tab object in the top left contains a data view which I set up exactly as it was explained in the course. All my data views that seemed to work just fine last week look like this. As you can see, I can select cells, but nothing shows. As the other diagrams work perfectly, I really don't understand where this issue comes from.

tamaragoell

Update: Using the troubleshoot mode in firefox or switching to Edge solves the problem. Are there any known issues regarding this problem in Firefox? Until now, I didn't have any problems using board in Firefox.

Anthony Miller

Hello Tamara,

We are glad to confirm that the issue with the blank data views has been successfully resolved.

Should you encounter any further issues, please do not hesitate to contact us.

Best regards,
Anthony Miller

tamaragoell

Hello Anthony,

thank you very much for your answer and for fixing the issue.

Have a nice day!
Tamara