All masks disappeared!!

Previous Member

Hi,

all of a sudden, all of the Capsule Masks disappeared and i cannot browse through them even though i can see which one is associated to every screen using the Screen Settings options.

What happened?

Does anyone have this situation or has faced this situation as well?

 

Thanks everyone for your help!

Regards
 

Unknown

Hello,
this situation happens when there is more than a mask with the same name (the exact same name)
I suggest you do the following:
1) Go to the Home tab
2) Open the Mask properties -> Available Screen Masks
3) There you find the available masks (blue) and the screens using them: scroll down till you find a mask that appears twice
4) Press Delete on one of the two
5) Close
6) Try to open a mask and now they will be all back again

 

Please let me know if this works

Ciao

Previous Member

Hi Michele Roscelli

i have found the duplicated Mask and removed it.

It is all working correctly now.Will remember this next time

 

Cheers,

Unknown

As a word of warning, I ran into a similar issue when a capsule, mask and database all had the same name. The lesson I learned was to try and keep names distinct.