release a user

Previous Member
Previous Member
500 Up Votes 500 Likes 500 Comments Second Anniversary
in Platform

Hello,

 

We noticed that when a user close the Board client, via the menu option exit Board or via the cross in the top right corner that it will take a while before the user is released. If you try to login from another location you get the message that the users already logged in from another location.

 

Is there an option to release the users lock?

 

thanks

 

RJ

Answers

  • Previous Member
    Previous Member
    500 Up Votes 500 Likes 500 Comments Second Anniversary

    Hello,

     

    the realease should be immediate under disconnection, if not, try opening a ticket probably there is some wrong configuration at your side.

     

    Antonio

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