Client Web - Create PDF Report not working

Previous Member
Previous Member
500 Up Votes 500 Likes 500 Comments Second Anniversary
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Hi Guys,

 

I have a Board application running on Board 10.3 for which I don't manage to create a PDF report when using the Web client.

When I click the create report button (either in the top-right corner menu or directly on a screen object), the loading circle displays on the middle of the screen and nothing else happens after that.

 

In the console of my browser I get the following messages :

image

 

Does somebody have an idea of what happens here ?

Thanks in advance ! 

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Answers

  • Alexander Kappes
    Alexander Kappes Employee
    Fourth Anniversary 250 Likes 100 Comments 5 Answers

    Dear Aurore Lb,

     

    thanks for your request.

     

    Just some further questions to find the real problem:

     

    1. Do you receive an error code on top of you browser?

    2. Do you run BOARD Web on self Hosted Engine or in IIS?

    3. Do you have checked the error log in c:\C:\Program Files (x86)\Board\Board WebApi Server\App_Data\log\snapshotter for the self hosted engine. In IIS the folder is belonging to your settings

    4. Does the behavior occur for each or just special capsules / screens?

     

    Thanks for some more information.

     

    regards

     

    Alexander Kappes

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