licencing area

Previous Member

where is the licencing area on board.com ?

Previous Member

Go to this website : https://support.board.com/ and then click on License activation You have just installed BOARD? Submit your KEY to activate your license now.

Ravichandra Aj

Even you can go to http://mit.board.com/ . and then click on License activation You have just installed BOARD? Submit your KEY to activate your license now.

Peter Ornelas

Both those links above come up as page cannot be displayed? 

Im trying to upgrade board from an old server 2008 box to a new server 2016 box. 
Ive generated a new file on the server 2016 box, but not sure where to upload on board.com

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Peter Ornelas
Senior IT Technician
Luna Park Sydney Pty Ltd
Australia
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Federico Cazzalini

Dear Peter,
did you try http://mit.board.com ?

I just tried and it works properly.

regards,
federico

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Federico Cazzalini
Support Tech Specialist
Board Community
Italy
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Sandra Bartl

Hi @Peter Ornelas - please try this link if you want to go to Support: Board Support Desk - Powered by Kayako https://support.board.com/index.php? Help Desk Software

The Links above (older posts) are broken because of the migration of the community to a new platform. Sorry for this inconvenience.

Kind regards
Sandra

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Sandra Bartl
Communications & Customer Marketing Manager
Board Community
Germany
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Peter Ornelas

Thanks. Seems to work. Will give it a shot.

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Peter Ornelas
Senior IT Technician
Luna Park Sydney Pty Ltd
Australia
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Peter Ornelas

Hi sandra. 

I have uploaded a keyfile. but noticed on my old install (server 2008) that the email listed in the keymanager is license.au@board.com. Is this correct ? 

How long does it take a for a new key to work? Currently cant start board on the new server as it mentions that my board key is not allowed to run in 64bit mode

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Peter Ornelas
Senior IT Technician
Luna Park Sydney Pty Ltd
Australia
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Federico Cazzalini

Dear @Peter Ornelas,
if you are facing issues with board licenses, the best option is to raise a ticket on our Support Platform: https://support.board.com 

best,
federico

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Federico Cazzalini
Support Tech Specialist
Board Community
Italy
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Peter Ornelas

Thanks. I just did.

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Peter Ornelas
Senior IT Technician
Luna Park Sydney Pty Ltd
Australia
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Peter Ornelas

Do you know generally how long it takes to have someone respond with normal priority ? 
Cheers

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Peter Ornelas
Senior IT Technician
Luna Park Sydney Pty Ltd
Australia
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