cart function doesn't work properly

Previous Member
Previous Member
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in Platform

Hello community,

 

we have a problem with the cart function.

One user has reported the problem that the pinboards are no longer present in the cart after closing BOARD.

Does someone have a solution or idea how to address the problem?

 

Kind regards

 

Jonas

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Answers

  • Alexander Kappes
    Alexander Kappes Employee
    Fourth Anniversary 250 Likes 100 Comments 5 Answers
    edited March 2020

    Dear Jonas Trompeter,

     

    thanks for your request.

     

    By default the Carts of the Users are saved in Board\Capsule\PinBoard folder. Inside this you will find a capsule for each user according his Username.

     

    image

     

    The described problem sounds like that you wouldn´t find one for the user with the problem.

     

    If so please try the following.

     

    Copy one of the other pinBoard Capsules and rename according to the username.

     

    I think the problem will be solved now

     

    let me know

     

    regards

     

    Alexander Kappes

  • Previous Member
    Previous Member
    500 Up Votes 500 Likes 500 Comments Second Anniversary

    Hi,

     

    the problem disappeared after 2 days.

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