session

Previous Member
Previous Member
500 Up Votes 500 Likes 500 Comments Second Anniversary
in Platform

We are facing a system timeout error?

 

If we remain logged on(unattended) for few hours, the session expires and throws the user out of the application.

 

 

Has anyone experienced this?

We are trying to figure out if Board forcing the session to expire or is it the internal network.

Answers

  • Björn Reuber
    Björn Reuber Employee, Community Captain
    500 Likes Fourth Anniversary 100 Comments 5 Answers

    Hi,

     

    after reading your post I got several questions:

    • which version of BOARD do you use
    • are you using HTML5 in self hosted mode or within IIS
    • Is the problem occuring after a certain time (allways after 2h)
    • did you restart the WebApi between login and automatic logout of the user
    • did you got some useful information in login.log from board (board\dataset\log\users\Login.log)

     

    Regards

    Björn

  • Vasilis Aravidis
    Vasilis Aravidis Employee
    Fourth Anniversary Level 200: Building A Planning Solution in Board First Comment

    Hi Sujata,

     

    I think this is down to the scheduled IIS recycle that happens daily on BOARD cloud.

    So this should only happen during the times when the recycle action occurs.

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