Board 10 and MS Outllok issue

Previous Member
Previous Member
500 Up Votes 500 Likes 500 Comments Second Anniversary
in Platform

hi there,

 

one of our sales rep reporting that every time that he connects to Board 10 his outllok disconnects.

any ideas?

Answers

  • Björn Reuber
    Björn Reuber Employee, Community Captain
    500 Likes Fourth Anniversary 100 Comments 5 Answers

    Hi,

     

    for me it sounds more like an notebook issue.

    - do you use Win Client or HTML5 Client

    - does it occur only for this one sales guy

    - do he has to use a VPN to connect to BOARD (if so, is Mailserver reachable if he's connected to the VPN)

     

    regards

    Björn

  • Previous Member
    Previous Member
    500 Up Votes 500 Likes 500 Comments Second Anniversary

    hi Bjorn,

    thanks for the reply.

    he is using a windows client on windows 10 surface pro and he is using VPN to connect to Board as well.

    when on VPN mailserver works fine but ir disconnects once he is connected to Board.

  • Björn Reuber
    Björn Reuber Employee, Community Captain
    500 Likes Fourth Anniversary 100 Comments 5 Answers

    do you have other users with the same device? Did they also get an error.

     

    for me (from a network point) it deosnt make any sense, cause BOARD Win Client is using ports 9700-9703, 9705 and 9710 so it seems to be something wihtin the device/Outlook configuration

     

    regards

    Björn

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