Unable to install, key not properly installed     

Bas Koomen
Bas Koomen Active Partner
Second Anniversary First Comment
in Platform

We're moving the installation of Board to a new server, but we can't uninstall the license on the old server. The message is "unable to install, key not properly installed".  Does someone have an idea how to fix this?

 

Thank you!

Answers

  • Björn Reuber
    Björn Reuber Employee, Community Captain
    500 Likes Fourth Anniversary 100 Comments 5 Answers

    hi, which is the exact size oif the key you're trying to uninstall? Is it the same Key you have used in BOARD Server config? Did you run the keymanager with "run as admin" option

     

    Regards

    Björn

  • Bas Koomen
    Bas Koomen Active Partner
    Second Anniversary First Comment

    Thank you, after checking everything again it was caused because one of the license lines had a wrong amount. It's solved : )

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