BOARD CLIENT ACCESS DENIED

Pietro Di Cino
Pietro Di Cino Customer
10 Comments Second Anniversary 5 Likes
in Platform

Dear all, 

do you know how to solve this error?

Board version is 10.3.0.51220 and we try to access via Citrix

Thanks in advance for your attention.

Answers

  • Helmut Heimann
    Helmut Heimann Employee, Community Captain
    50 Answers 500 Comments 250 Likes Fourth Anniversary

    Hi PIETRO DI CINO,

    this looks like you've selected a language to interact with BOARD that is not coherent with the system's settings.

    Could you please try to change the setting to "EN" in the BOARD options and see if that works?

     

    BR
    Helmut

  • Pietro Di Cino
    Pietro Di Cino Customer
    10 Comments Second Anniversary 5 Likes

    Thanks a lot for your suggestion but the problem still persist….

  • Björn Reuber
    Björn Reuber Employee, Community Captain
    500 Likes Fourth Anniversary 100 Comments 5 Answers

    Hi,

     

    please check the regional setting for this device. It seems, that some "none Standard" settings are used here (I once had en-de, which doesnt make any sense. So easiest solution would be to Change the system regional settings for the user on the device (for example, change from English (en-de) to German language settings or the correct one you need).

     

    Regards

    Björn

  • Pietro Di Cino
    Pietro Di Cino Customer
    10 Comments Second Anniversary 5 Likes

    Thank you for your reply!

    In fact is a “non”-error because if I close the connection window, I am logged in an I can operate. Then I think I do not deeply understand the problem.

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