cannot save capsule

Unknown
Unknown
edited April 2020 in Platform

Hi,

 

I get the following error message when trying to save a new screen in an existing capsule:

image

 

Tried it with the Admin User and as a Power User. Any clue how to fix that?

 

Thanks

 

Mathias

Answers

  • Alexander Kappes
    Alexander Kappes Employee
    Fourth Anniversary 250 Likes 100 Comments 5 Answers

    Dear Mathias Flintrop,

     

    thanks for your request.

     

    Do you use folder profiles? Is your profile allowed to perform changes for the specified capsule folder?

     

    What happens, when you copy the capsule to different folder and try to change something?

     

    Let me know

     

    regards

     

    Alexander Kappes

  • Unknown
    Unknown

    Hi Alexander,

     

    thanks for your quick reply.

    I use folder profiles, but the users I tested are allowed to do changes, especially the Admin user.

    Also copying it in a different folder did not help.

    Since the problem occurs only in a specific Capsule and not in all Capsules I fear that this one is broken...

     

    Best

     

    Mathias

  • Alexander Kappes
    Alexander Kappes Employee
    Fourth Anniversary 250 Likes 100 Comments 5 Answers

    Dear Mathias Flintrop,

     

    this can be also a reason.

    Are you able to change and save an existing screen of the capsule?

    Are you able e.g. to remove some screens from the capsule and can save this?

    Do you have Screens with the same Name inside your capsule?

    What was the last working change inside your capsule?

     

    Let me know

     

    regards

     

    Alexander Kappes

  • Unknown
    Unknown

    Thanks for your suggestions.

     

    Restarting the Board Server was the solution here.

     

    Best

    Mathias

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