Board Engine will not restart after server was unresponsive

Andrew Smeets

We came into a server this morning that was unresponsive after a reboot the Board Engine will not restart we get the following error in the event log.

Board 10 Server is starting.
Configuration: C:\Program Files\Board\Board Server\server_config_v2.xml
License: C:\Program Files\Board\Board Server\Nampak Production 19-20.Key

Cannot start Board 10 Server. Original cause:  This license does not allow Board to run in 64-bit mode.

What do i need to do to sort this? Is it a license issue?

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Andrew Smeets
First Circle Packaging Limited
United Kingdom
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Kayne Schwarz

Hello @Andrew Smeets,
I understand you've connected with our Support team regarding this inquiry. They will be able to further assist you via email. Thanks for reaching out!

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Kayne Schwarz
Sr. Mgr., Community and Learning Platforms
Board Community
United States
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