Troubleshooting: Blank Screen while Connecting to Board Web Server

Board Support
Board Support Employee
500 Likes Photogenic
edited February 2023 in Support Articles

When connecting to BOARD 10 Web Server using Internet Explorer, a blank screen prompts out.

 

Problem Cause: Browser IE 11 is working in compatibility mode with Internet Explorer 9 

 

Problem Solution: Disable the compatibility mode option.

 

-          Click on the Tool icon from Internet Explorer

-          Click on Compatibility View settings

 

Check that:

  • The two options Display intranet in compatibility view and Use Microsoft compatibility lists are disabled.
  • The Server address is not included in the list of Website you've added to Compatibility View

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