Troubleshooting: Blank Screen while Connecting to Board Web Server

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Board Support
Board Support Employee
5 Likes Photogenic
edited February 2023 in Support Articles

When connecting to BOARD 10 Web Server using Internet Explorer, a blank screen prompts out.

 

Problem Cause: Browser IE 11 is working in compatibility mode with Internet Explorer 9 

 

Problem Solution: Disable the compatibility mode option.

 

-          Click on the Tool icon from Internet Explorer

-          Click on Compatibility View settings

 

Check that:

  • The two options Display intranet in compatibility view and Use Microsoft compatibility lists are disabled.
  • The Server address is not included in the list of Website you've added to Compatibility View

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