I am NOT talking here about those users building Board solutions. I am talking about the end user, how can they get help on the Board application they are using!?!
Today the solution we have is far from ideal. We have a yellow question mark on every screen in our Board application. The user can click this to get help. The yellow question mark points to a URL, a PDF on our intranet. For each screen in our Board app, there is a PDF. This is clunky. The development team have to ensure the URL is correct on every screen, that's a big job because we have hundreds of screens.
What we really need is a dedicated help link button at the top of the screen, within the Board banner (in parallel with the Board logo). Such a help button would have to be dynamic, it would need to know which screen the user is on and open the appropriate help file.
What would the help file be? It could be a simple link, like we have in our Board app today. However, if you really want to do it well, you could have a pop out floating window where really interactive help could be maintained.
But, I would like this idea to actually happen so I would urge you that first, please just make something simple, like we have now but with dynamic URLs that pick up the title of the screen and open a dedicated help file. Please, whatever you can do to make our lives easier!
