Cloud Hosts- Planned Maintenance Schedules

Peter Foulkes
Peter Foulkes Employee
Fourth Anniversary 10 Comments Level 100: Foundations of Building in Board Level 200: Building A Planning Solution in Board
edited August 2023 in Idea Exchange

Scheduled maintenance for OS level updates takes place on a fixed Sunday of each month on each Board Cloud instance (unless otherwise communicated by Board). Details of the schedules can be found here.

Currently, details of this window are not displayed to administrator users anywhere within the platform which can often catch people out when scheduling jobs to invoke procedures.

It could be useful to display confirmation of the time and day of the month the planned maintenance takes place on that specific instance to prevent admins from scheduling jobs that may clash with that window.

The 'scheduler' screen in the admin console could be a good place to display this.

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  • Giles Corner
    Giles Corner Employee
    Fourth Anniversary Level 100: Foundations of Building in Board Level 200: Building A Planning Solution in Board First Answer

    Is Sunday a fixed day? For retailers Sunday is typically the first day of the week and thus the main data-processing time so it would be useful to have the option of requesting a different day (Saturday would be optimal).

  • Peter Foulkes
    Peter Foulkes Employee
    Fourth Anniversary 10 Comments Level 100: Foundations of Building in Board Level 200: Building A Planning Solution in Board

    Hi Giles,
    If Customers need to deviate from the default Sunday schedules, they should open a case in the Support portal to discuss alternative options with the Board Cloud Operations team.

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