Mail subscription
Dear Community
We have a case where the user does not see any subscriptions under "Show all subscriptions", but he still receives a mail with a pdf. attachement every day.
Where do I have (as an administrator) an overview of all subscriptions created?
Thank you in advance for your help
Regards,
Oliver
Answers
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Hi Oliver!
Hope all is well. Have you tried going to System Administration and looking at Broadcasting there?Link to Broadcasting documentation:
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Hi Kevin
Thanks for your message
As we are not yet on the cloud, this broadcasting function is not offered in the system settings.I haven't found anything where I can see all subscriptions of all users.
Are they possibly stored somewhere on a file?Many thanks and greetings
Oliver
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Hello @Oliver Etterli,
if the message is not sent through a Subscription or a Broadcasting the third option is a "Send To" presentation.
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Hello @Oliver Etterli,
There are 3 main ways the user could receive emails regularly:
- Send To --> Activated by each user individually in the Presentations area;
- Subscriptions --> Activated by each user individually in any screen via the top-right dropdown menu;
- Broadcasting —> Activated centrally be the admin via the Broadcasting menu in the System Administration Area; this functionality is available also for non-cloud customers ; it is not visible only if the customer did not purchase the related Broadcasting license;
If the Broadcasting is not available on your environment , the user is probably receiving the email because of a Send To or an active Subscription to a screen. If you checked that the Subscription area for that user is empty , then the only option left is to check the Send To active .
Overview of active scheduled notifications:
- Broadcasting tasks scheduled can be seen by the Administrator in the related area
- Send To and Subscriptions, there is not an overview for the Admin ; each user can access his own scheduled Send To and Subscriptions tasks via the menus described above; so the Admin user has to work with the specific users to understand if any notification is active.
Having an overview for Send To and Subscriptions is a request we have already received and it is in our backlog of improvements. We invite you anyway to raise this on the Ideas Exchange area as a request for improvement to improve its visibility and assigned priority.
Thanks for your feedback.
The Product Management Team
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Hello,
We've found the problem. The user still had open "Send to" tasks in the presentation area. Thank you very much for your help.
Best regards,
Oliver
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