Mail subscription

Dear Community

We have a case where the user does not see any subscriptions under "Show all subscriptions", but he still receives a mail with a pdf. attachement every day.

Where do I have (as an administrator) an overview of all subscriptions created?

Thank you in advance for your help




  • Kevin Bettenbrock
    Kevin Bettenbrock Employee
    First Answer First Comment First Anniversary Photogenic

    Hi Oliver!
    Hope all is well. Have you tried going to System Administration and looking at Broadcasting there?

    Link to Broadcasting documentation:

  • Hi Kevin

    Thanks for your message
    As we are not yet on the cloud, this broadcasting function is not offered in the system settings.

    I haven't found anything where I can see all subscriptions of all users.
    Are they possibly stored somewhere on a file?

    Many thanks and greetings


  • Leone Scaburri
    Leone Scaburri Employee
    Third Anniversary 5 Answers 10 Comments 25 Likes

    Hello @Oliver Etterli,

    if the message is not sent through a Subscription or a Broadcasting the third option is a "Send To" presentation.

  • Product Management Team
    Product Management Team Employee, Group Leader, Analytics, Idea Exchange Manager, Blog Author, Support Author
    100 Comments 25 Likes Name Dropper Photogenic

    Hello @Oliver Etterli,

    There are 3 main ways the user could receive emails regularly:

    • Send To --> Activated by each user individually in the Presentations area;
    • Subscriptions --> Activated by each user individually in any screen via the top-right dropdown menu;
    • Broadcasting —> Activated centrally be the admin via the Broadcasting menu in the System Administration Area; this functionality is available also for non-cloud customers ; it is not visible only if the customer did not purchase the related Broadcasting license;

    If the Broadcasting is not available on your environment , the user is probably receiving the email because of a Send To or an active Subscription to a screen. If you checked that the Subscription area for that user is empty , then the only option left is to check the Send To active .

    Overview of active scheduled notifications:

    • Broadcasting tasks scheduled can be seen by the Administrator in the related area
    • Send To and Subscriptions, there is not an overview for the Admin ; each user can access his own scheduled Send To and Subscriptions tasks via the menus described above; so the Admin user has to work with the specific users to understand if any notification is active.

    Having an overview for Send To and Subscriptions is a request we have already received and it is in our backlog of improvements. We invite you anyway to raise this on the Ideas Exchange area as a request for improvement to improve its visibility and assigned priority.

    Thanks for your feedback.

    The Product Management Team

  • Hello,

    We've found the problem. The user still had open "Send to" tasks in the presentation area. Thank you very much for your help.

    Best regards,