Error during installation of OPC

Stefano Arcangeli

Hi, during the OPC installation, this error appears in the step where the DATA PIPELINE credentials are entered, does anyone know why?

Federico Cazzalini

Dear @Stefano Arcangeli

using those credentials are you able to login in the Pipeline Portal through a browser?

Best,

federico

Stefano Arcangeli

Hi @Federico Cazzalini,

yes, I can do it

Best,

Stefano

Federico Cazzalini

Ok, thanks

did you download the OPC from the board admin portal of that specific customer?

best

federico

Stefano Arcangeli

Yes, and we are following the article your colleague Guardamagna wrote, but we did not expect this error

Best,

Stefano

Federico Cazzalini

Ok, thanks for the update

I think now it's better to switch to the Support Portal support.board.com - could you open a new case, so we can proceed with the analysis?

Best

federico

Samson Sunny

Hi @Stefano Arcangeli,

I have seen this error in other customer installations. You can ignore it by hitting "Continue" and proceed with the OPC installation. Once the installation is complete, you can reenter the pipeline credentials in the On-premise Connector that has opened and verify the connection to the hybrid datapipeline.

Thanks,
Samson.