Error during installation of OPC

Stefano Arcangeli
Stefano Arcangeli Active Partner
First Comment Name Dropper
edited February 15 in Platform
image-01c87edf55e87-ad69.png

Hi, during the OPC installation, this error appears in the step where the DATA PIPELINE credentials are entered, does anyone know why?

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Answers

  • Federico Cazzalini
    Federico Cazzalini Employee
    Fourth Anniversary First Comment Level 200: Building A Planning Solution in Board Level 100: Foundations of Building in Board

    Dear @Stefano Arcangeli

    using those credentials are you able to login in the Pipeline Portal through a browser?

    Best,

    federico

  • Stefano Arcangeli
    Stefano Arcangeli Active Partner
    First Comment Name Dropper
    edited February 15

    Hi @Federico Cazzalini,

    yes, I can do it

    Best,

    Stefano

  • Federico Cazzalini
    Federico Cazzalini Employee
    Fourth Anniversary First Comment Level 200: Building A Planning Solution in Board Level 100: Foundations of Building in Board

    Ok, thanks

    did you download the OPC from the board admin portal of that specific customer?

    best

    federico

  • Stefano Arcangeli
    Stefano Arcangeli Active Partner
    First Comment Name Dropper

    Yes, and we are following the article your colleague Guardamagna wrote, but we did not expect this error

    Best,

    Stefano

  • Federico Cazzalini
    Federico Cazzalini Employee
    Fourth Anniversary First Comment Level 200: Building A Planning Solution in Board Level 100: Foundations of Building in Board

    Ok, thanks for the update

    I think now it's better to switch to the Support Portal support.board.com - could you open a new case, so we can proceed with the analysis?

    Best

    federico

  • Samson Sunny
    Samson Sunny Employee, Community Captain
    Third Anniversary 100 Comments Photogenic Level 200: Building A Planning Solution in Board

    Hi @Stefano Arcangeli,

    I have seen this error in other customer installations. You can ignore it by hitting "Continue" and proceed with the OPC installation. Once the installation is complete, you can reenter the pipeline credentials in the On-premise Connector that has opened and verify the connection to the hybrid datapipeline.

    Thanks,
    Samson.

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