Excel Add in - Error Messages
We sometimes get this error message when trying to refresh Excel Layouts:
This user is not authorized to access the Board Server. Passwords are case-sensitive.
We have found that sometimes this has nothing to do with the user setup/security but that the data model has been updated so the Layout is now out of date and needs to be rebuilt. It would be better if the error indicated this as it is misleading to our users/trying to troubleshoot.
Comments
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I have the same issue, for no reason the adding is throwing this error
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same, any idea @Board Support , using 14.1
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help, we are still facing this issue, how to solve it ?
tested with BOARD 12.6 and BOARD 14, it is not related to user rights
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Hi @Matthew Brown , @Julien CARDON
I'd suggest to open a ticket with our support regarding this issue.
Best,
Helmut0
