B12 Excel Download - workbook in faulted state

Pascal W.
Pascal W. Customer
Photogenic Name Dropper First Comment
in Platform

We found that users opening downloaded Excel files (option "Microsoft Excel Workbook for BOARD add-in") always receive an alert that the workbook is in faulted state. The only solution to prevent that, is to install the add-in on the user's PC, even though they are not using BOARD at all.

Is this a known bug and will that be fixed with a future version?

Our version: 12.6.0.2.92430, Excel O365 Version 2403 Build 16.0.17425.20176 64bit, MS Win 11 Enterprise 10.0.22621 Build 22621

Answers

  • Federico Cazzalini
    Federico Cazzalini Employee
    Fourth Anniversary 5 Answers 25 Up Votes 10 Comments
    edited April 26

    Dear @Pascal W.

    We do not have any report for this kind of bug, and I just tested on my laptpot (without Board Office Add-In installed) and I am not getting the alert you wrote about.

    See the attachment below

    image.png

    I guess the best option for you now is to open a case on our Support Portal (https://support.board.com ) so we can check together and investigate deeply.

    Thank you!
    federico

Categories