Board Excel Add-in not responding after Connecting

Bruce Pritchard

After logging on to the Board Excel Add-in, all of the buttons on the Ribbon are not responding other than 'Disconnect' & 'Add-In settings'.

I can open another spreadsheet with a connection concurrently and it works correctly.

The spreadsheet was working and has suddenly stopped responding (for the Board connection).

Has anybody else encountered this issue and have a solution for resolving it?

thanks

Dominique Duchenne

Hi Bruce,

Can you please confirm which version of Board and Excel you are using please?

Bruce Pritchard

Microsoft Excel 365

Board Version 12.4

Dominique Duchenne

Hi Bruce,

If you can please raise a case on support.board.com we can help you identify the issue.