Board Excel Add-in not responding after Connecting
Bruce Pritchard
Customer
in Platform
After logging on to the Board Excel Add-in, all of the buttons on the Ribbon are not responding other than 'Disconnect' & 'Add-In settings'.
I can open another spreadsheet with a connection concurrently and it works correctly.
The spreadsheet was working and has suddenly stopped responding (for the Board connection).
Has anybody else encountered this issue and have a solution for resolving it?
thanks
0
Answers
-
Hi Bruce,
Can you please confirm which version of Board and Excel you are using please?0 -
Microsoft Excel 365
Board Version 12.4
0 -
Hi Bruce,
If you can please raise a case on support.board.com we can help you identify the issue.
0
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