Board starts in a loop after login with Board v14

Julian Gomez
Julian Gomez Active Partner
Fourth Anniversary Name Dropper Board Developer Level 200: Building A Planning Solution in Board
in Platform

I just installed Board v14, and when I open Board it pops up the log in screen, after entering my credentials it stars in a loop that never ends, if I downgrade to v12.6 everything turns to normal, any thoughts about it?

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Accepted Answer

  • Samson Sunny
    Samson Sunny Employee, Community Captain
    25 Answers 100 Comments Third Anniversary 25 Likes
    Answer ✓

    Hi @Julian Gomez ,

    The http protocol will work only for localhost. If you are using a different host value other than localhost then you need to use a certificate (HTTPS protocol) to access the Board Web Platform.

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Answers

  • Samson Sunny
    Samson Sunny Employee, Community Captain
    25 Answers 100 Comments Third Anniversary 25 Likes

    Hi @Julian Gomez,

    Are you using the IIS or the WebAPI? Are you using the http protocol or the https protocol? cause the http protocol is no longer used unless you are using "localhost".

  • Julian Gomez
    Julian Gomez Active Partner
    Fourth Anniversary Name Dropper Board Developer Level 200: Building A Planning Solution in Board

    Thanks Samson, we´re using WebAPI and we don't have HTTPS, is it because of the HTTPS certificate?

  • Dominique Duchenne
    Dominique Duchenne Employee
    5 Answers 10 Comments 5 Likes First Anniversary

    Hi Julian,

    Do you observer the same behavior if you use the browser in incognito mode?

    Are you using the latest B14.1 version?

  • Fethi ZERARA
    Fethi ZERARA Active Partner, Community Captain
    Fifth Anniversary 100 Comments 5 Answers 25 Likes

    Hello Julian Gomez,

    any news about this specific problem ?

    we got a user who's facing the same problem.

    Thanks for your reply ;)

  • Julian Gomez
    Julian Gomez Active Partner
    Fourth Anniversary Name Dropper Board Developer Level 200: Building A Planning Solution in Board

    Hi @Fethi ZERARA

    We found this issue is because of the HTTPS certificate not installed, for Board version 14 this certificate is mandatory and the only way to use Board without it is just as localhost. If you´re using it as localhost and you´re facing the same issue just validate that the "appSettings" config file (C:\Program Files (x86)\Board\Board WebApi Server\App_Data\config) has localhost set.

    I hope this is useful.

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