what are available tools in board for User journey track of Board ?

Vivek
Vivek Customer
First Answer First Comment
in Platform

Currently we are looking for a solution, To track board users tool monitoring. As board developers we want to understand and track board user journey track. On which modules our users spending more time, what screens are used the most? At which screen the users is facing the response time lag and other. If you have any solution or in built board monitoring extension. Please let me know your feedback.

Accepted Answers

  • Shisong
    Shisong Active Partner, Community Captain
    5 Answers 10 Comments Board Developer September Badge of the Month
    Answer ✓

    Hi,

    There's an application called "log management application". It can help you achieve what you want, to some extent.

    Shisong

  • Helmut Heimann
    Helmut Heimann Employee, Community Captain
    50 Answers 500 Comments 250 Likes Fourth Anniversary
    Answer ✓

    Hi @Maik Burghardt ,

    did you refresh the LOG data in the application? Does the database profile allow access?

    Kind regards,
    Helmut

  • Maik Burghardt
    Maik Burghardt Customer
    10 Comments First Answer 5 Likes First Anniversary
    edited July 29 Answer ✓
    image.png

    This is the message I receive when I want to "import logs".

  • Samson Sunny
    Samson Sunny Employee, Community Captain
    25 Answers 100 Comments Third Anniversary 25 Likes
    edited July 29 Answer ✓

    @Maik Burghardt ,

    This error is mostly because the LMA application has not been configured correctly. The LMA application needs to be configured in the backend (data model) before using it i.e. correcting the paths in the data readers, ETL's etc.

    Kindly raise a case to the Board support team to look into it.

Answers

  • Samson Sunny
    Samson Sunny Employee, Community Captain
    25 Answers 100 Comments Third Anniversary 25 Likes

    Hi @Vivek ,

    Yes you can track the user activity using the LMA module.

    The LMA (Log Monitoring and Audit) Application records activities within each environment focused on User Access, Operations of the system (dataflows, data readers) and System Loads.

    Reach out to the CSM of your account to get this installed and configured on each of your Board instances.

  • Maik Burghardt
    Maik Burghardt Customer
    10 Comments First Answer 5 Likes First Anniversary

    Good morning @Samson Sunny, any idea why it would like this?

    image.png

  • Vivek
    Vivek Customer
    First Answer First Comment

    Hello All, Thanks for giving your valuable inputs. I got the solution using LMA.

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