Your Voice Matters: Reintroducing the Board Customer Listening Program
In Take on Board - Board’s 2024 Annual Customer Experience Report we highlighted how we use your feedback to act and improve your experience with Board. I am excited to announce the relaunch of our enhanced Board Customer Listening Program! At Board, we believe that the best way to improve is to listen – really listen – to you, our valued customers. We're committed to building a platform and experience that truly meets your needs, and your feedback is the cornerstone of that effort.
Why Reintroduce the Customer Listening Program?
In today's fast-paced environment, your insights are more valuable than ever. We understand that your needs evolve, and we want to ensure that Board evolves with you. This program is designed to provide you with multiple avenues to share your thoughts, experiences, and suggestions, allowing us to:
- Understand Your Needs Better: Gain deeper insights into your challenges, goals, and expectations.
- Identify Areas for Improvement: Pinpoint specific areas where we can enhance our platform, services, and support.
- Validate Our Roadmap: Ensure that our development efforts align with your priorities.
- Build Stronger Relationships: Foster open communication and build trust through active listening.
What Are the Benefits for You, Our Customers?
- Direct Impact on Product Development: Your feedback directly influences our product roadmap and feature prioritization.
- Enhanced Customer Experience: You'll experience improvements that are tailored to your needs and preferences.
- Proactive Support: We can identify potential issues early and provide proactive solutions.
- Increased Value Realization: By understanding your goals, we can help you maximize the value you receive from Board.
- A Voice in Your Partnership: Amplify your voice to shape the future of Board.
How Board Will Use Your Feedback in Real Time:
We're not just collecting feedback; we're taking action! Here's how we'll use your insights to improve the customer experience in real time:
- Multiple Feedback Channels:
- We'll utilize annual surveys, in-app feedback tools, and dedicated feedback sessions to gather your input.
- Our Customer Success Managers will actively solicit feedback during regular interactions with you.
- We will continue to monitor the customer community forums, support case surveys and Academy course surveys
- Directly at cx@board.com
- Real-Time Analysis:
- We'll use advanced analytics to identify trends and patterns in your feedback.
- This allows us to quickly pinpoint areas requiring immediate attention.
- Agile Response:
- Our agile development teams will prioritize feedback-driven improvements.
- We'll implement changes and updates rapidly to address your needs.
- Transparent Communication:
- We'll keep you informed about the actions we're taking based on your feedback through Business Reviews with your Customer Success Managers and the Take on Board annual reviews.
- We'll share updates on product improvements and service enhancements here in Board Community.
- Cross-Functional Collaboration:
- Feedback will be shared across all departments, including product, engineering, customer success and support, to ensure a holistic approach to improvement.
Join the Conversation!
So look out for your personal link from tomorrow we encourage you to participate in this important survey and will reward you for doing so. In addition to this in the coming months you will also see the more familiar surveys change as we develop them. So please get involved and together, we can build a better Board experience.
I look forward to hearing from you!