In Board Cloud, the Shared Storage Area serves as a central space for transferring and storing data between your local environment and the cloud tenant. Within platforms and sandboxes, this shared space is referred to as the “remote drive Z:”.
You can use the Shared Storage Area to:
- Import files from outside the tenant
- Share files between platforms and sandboxes
- Store datamodel backups (both on-demand and scheduled)
This storage area is shared across all platforms and sandboxes within the same tenant, meaning both capacity and quota are common to all instances.
How Shared Storage quota is calculated
Board Cloud guarantees a minimum of 5 TB of Shared Storage. If the value calculated by the following formula exceeds 5 TB, the higher value will be applied.
Allocation Formula
Board Shared Storage Size = MAX(5 TB, (Datamodels Size × 30 Restore Points) + 30% additional capacity)
Explanation of each component:
- Datamodels Size
The total effective size of all datamodels across all tenant instances. - 30 Restore Points
The estimated number of backup restore points retained for each instance. - +30% Additional Reserved Space
An extra 30% of storage capacity is automatically reserved to ensure smooth operations during processes such as data loading, cube extraction, and backup creation.
Examples
If an organization has:
- 20 GB of datamodels in each instance
- 2 instances
Then:
Datamodels Size = 20 GB × 2 = 40 GB
Board Shared Storage Size = 40 GB × 30 restore points = 1,200 GB
+ 30% Reserved = 1,200 GB × 1.3 = ≈ 1.56 TB Total
Since the calculated value (1.56 TB) is below the minimum 5 TB allocation, the total Board Shared Storage Size will be 5 TB.
If an organization has:
- 60 GB of datamodels in each instance
- 3 instances
Then:
Datamodels Size = 60 GB × 3 = 180 GB
Board Shared Storage Size = 180 GB × 30 restore points = 5,400 GB
+ 30% Reserved = 5,400 GB × 1.3 = ≈ 7 TB Total
Storage quota monitoring and notifications
When storage usage reaches 90% of the allocated capacity, the technical contact (or any user subscribed to alerts through the Status Page) will automatically receive an email notification.
At this point, it is recommended to:
- Review and delete unused data or backups, or
- Request additional storage by submitting a support ticket via the Board Cloud Support Portal, specifying your needs.
Note: Shared Storage will not automatically increase over the estimated quota. Capacity will only be expanded once a service request has been reviewed and approved.
⚠️ Important: Service Disruption Risk
If Shared Storage usage reaches 100% (no free space), service disruption may occur. This can impact critical operations such as:
- Scheduled or manual backups
- Data loading and extraction
- Creation of new restore points
- Overall system performance and reliability
To avoid any interruption, please take corrective action as soon as the 90% usage alert is received.
