Recently, we shared that the new Board Cloud Status Page would be launching soon. In case you missed it, this new platform will provide logged-in customers and partners with real-time visibility into the health of Board Cloud services — including ongoing incidents, planned maintenance, and service availability across regions and environments.
🔊 Today, we’re sharing additional details to help you prepare.
What You Can Expect
- Transparency: Instant updates about incidents or maintenance affecting your environment.
- Control: A clear view of regional and tenant health, with direct access to history and performance reports.
- Proactive Communication: Email alerts and in-page notifications to keep you informed at every stage.
Why It Matters
This initiative is part of our broader effort to strengthen trust, reliability, and operational excellence.
What is the Board Cloud Status Page?
The Status Page is a pivotal tool for checking Board Cloud services' health and overseeing your environment’s health and information.
It allows you to:
- Verify the health of Board Cloud Services (Cloud Regions, Cloud Connectors, Cloud Tenants).
- View ongoing incidents and scheduled maintenance.
- Access incident history and postmortem reports.
- Oversee your environment’s health and related information in the private area.
What information is available on the Home Page?
The Home Page provides an overview of the health and activity of Board Cloud services. It displays global and regional service health, ongoing incidents, and scheduled maintenance updates.
➡️ Important: You must sign in to the Board Community to view the Status Page.
Here you will find:
Cloud Region Status
Indicates the operational state of each Board Cloud Region. A Cloud Region is a geographically distributed set of data centers where Board Cloud services run.
Cloud Connector Status
Indicates the health of connectors used to integrate Board Cloud with external systems. Every cloud connector is deployed in a specific region. The cloud connector's health is based on the region where the cloud connector is deployed. A Cloud Connector is a component that enables secure data exchange between Board Cloud and external sources (e.g., ERP, databases, APIs).
Ongoing Incidents
Shows active issues and outages affecting Cloud services. An incident is an unexpected disruption or degradation of service that impacts availability, performance, or functionality. Incidents are tracked inside the status page through states such as Detected, Investigating, and Resolved.
Scheduled Maintenance
Displays planned service updates or infrastructure work. Maintenance refers to scheduled activities (e.g., upgrades, patches, optimizations) that may temporarily affect service availability. States include Scheduled, Ongoing, and Completed.
What information is available on the private “My Environment” Page ?
- Provides Board Cloud tenant-specific health information and alerts.
- Accessible only to Board Community members who are the Board Tenant Technical or Security Contact for their cloud environment.
- Learn more about defining and managing technical and security contacts: How to update Board Technical and Security Contacts
Launch Plans
📢 The Status Page will be released on December 2.
As the rollout is finalized, more details will be shared, including the official link, FAQs, and instructions on how to access your personalized environment view and subscribe to service updates.
